Refund timelines differ depending on the reason for refund:
Unconfirmed order: In such cases the money is neither with us nor with the bank but if we receive your money without order, we will refund it within 1-2 working days. Rest assured, the money will come back to your bank account after 10-15 working days once the payment reconciliation happens at the bank's end.
Order not shipped/cancelled/item is faulty/ wrongly received: In case such cases the refund will be sent to your original mode of payment within 10-15 working days.
Sometimes our team may need additional time to process your refund depending on the complexity of the case. Do get in touch with us if you do not receive your refund even after the timelines above.
Note: Refunds are not credited to your account on bank holidays and weekends.
Still, having an issue, just write us back by submitting a ticket.