Knowledgebase: Post Sales
My order has missing parts or accessories
Posted by Nilesh Chavhan, Last modified by Sunil Gyani on 17 October 2020 05:15 PM

Well, chances are very feeble that the parcel will have some missing parts or accessories.
But even if the customer receives an incomplete order, then please submit a ticket mentioning the below details and we will get back to you.

What customer needs to do?
Submit a ticket mentioning

1. Order number

2. Email ID used at the time of placing order.

3. Snapshots of the package which will show the missing item

Once the ticket is submitted,

What will robu do?
we will get back to you in 48 hours with the resolution and we will mail you if we need further information, else we will ship the missing item right away informing you about the tracking details.

Why will we ask you for more information?

Our operations run on an automated system, if the item is missing in a particular order then our system will show that the extra material is in stock which means that some orders are shipped with missing items and this way we can track as to what was the missing part.
Once confirmed that the item is missing from the parcel, we will send you the item with shipping details with immediate effect.

Make sure to contact us in 2 days from the Delivery date, else return will not be possible